Exchange and return policies
NON-CUSTOMIZED PRODUCTS:
Personalized products are considered for these purposes:
- Products with sizes different from those offered in the product in question.
- Products made on different media than those offered in the product in question.
- Products made with different materials than those offered in the product in question.
- Products that have undergone any modification in the design or color of those offered in the product in question.
- The products in the personalization section.
The costs of return shipping will be borne by the buyer and will be deducted from the return amount.
The refund of the return will be made at the time the product arrives at our facilities and it is verified that it is in good condition.
PERSONALIZED PRODUCTS:
You can request the return of a personalized product ONLY AND
EXCLUSIVELY if it has not already been executed. As specified in each of the products, all works are made to order, therefore, if a return is requested, two things can happen:
- That it has not started to be carried out --> a refund can be made.
- Whether it has been started or is already finished --> no refund can be made.
The return refund will be made when the order is cancelled.